FAQ

CONSIGNMENT

HOW IS THE PAYMENT SPLIT

EVERYTHING IN LIFE COMES AT A COST. IT IS VERY IMPORTANT TO US THAT THE FINANCIAL ODDS ARE ALWAYS IN YOUR FAVOUR. THEREFORE, WE ENSURE THAT YOU TAKE HOME 60% OF THE REVENUE (AFTER THE COSTS HAVE BEEN COVERED).

HOW MANY PRODUCTS QUALIFY ME TO USE THE CONSIGNMENT SERVICE

WE HAVE A MINIMUM PRODUCT QUANTITY OF 5, WHICH IS REQUIRED IN ORDER TO ACCESS OUR CONSIGNMENT SERVICE.

HOW LONG DO ITEMS TAKE TO SELL

WE ESTIMATE ITEMS TYPICALLY SELL WITHIN 1 - 6 MONTHS TO SELL.

WHAT IS THE 'PRICING CRITERIA'

PRODUCT PRICING IS DETERMINED BY;

THE BRAND

THE CONDITION

THE RETAIL PRICE

THE DEMAND / RARITY

HOW IS PAYMENT PROCESSED

PAYMENTS ARE TO BE PROCESSED BY EITHER;

CASH IN THE FORM OF BANK TRANSFER

OR

STORE CREDIT WITH AN ADDITIONAL 10% CREDIT

HOW LONG DOES IT TAKE TO GET PAID

WHEN IT COMES TO GETTING PAID, YOU HAVE FULL CONTROL. FUNDS WILL BECOME AVAILABLE 7 DAYS AFTER THE SALE OF YOUR ITEM IS COMPLETE. THIS IS SIMPLY JUST TO ENSURE THAT IF THERE ARE ANY PROBLEMS WITH THE SALE, THEN WE CAN OVERCOME THEM. IN REGARDS TO ACTUALLY RECEIVING PAYMENT, YOU CAN CHOOSE EITHER;

MONTHLY PAYMENTS 

OR

QUATERLY PAYMENTS 

REFERRAL SCHEME

THE REFERRAL SCHEME RESULTS IN AN INCREASED 65% PAYOUT COMPARED TO A TYPICAL 60% WHEN YOU REFER A FRIEND TO USE OUR CONSIGNMENT SERVICE.

FAQ

SHIPPING

HOW MUCH IS INTERNATIONAL SHIPPING

INTERNATIONAL SHIPPING IS £15

HOW LONG DOES SHIPPING TAKE

FOR UK ORDERS, SHIPPING TAKES 1-2 WORKING DAYS AFTER THE PRODUCT HAS BEEN DISPATCHED .

FOR INTERNATIONAL ORDERS, PLEASE ALLOW FOR UP TO 2 WEEKS.

WHICH SHIPPING PROVIDER DO YOU USE

ALL UK ORDERS ARE PROCESSED USING ROYAL MAILS FIRST CLASS SIGNED FOR SERVICE.

INTERNATIONAL ORDERS ARE PROCESSED USING ROYAL MAILS INTERNATIONAL TRACKED SERVICE.

MY ORDER HAS NOT ARRIVED

IF YOUR ORDER HAS NOT ARRIVED WITHIN 2 WEEKS OF YOUR PRODUCT BEING DISPATCHED, PLEASE DO NOT HESITATE TO CONTACT US.

FAQ

RETURNS

DO YOU ACCEPT RETURNS

UNFORTUNATELY, WE DO NOT ACCEPT RETURNS. YOU CAN READ OUR FULL RETURNS POLICY HERE.

THE CONDITION IS NOT AS DESCRIBED

UPON ARRIVAL, PLEASE DO INSPECT YOUR ITEM/S. IF YOU FEEL THE CONDITION IS NOT AS DESCRIBED, PLEASE DO NOT HESITATE TO CONTACT OUR CUSTOMER SUPPORT TEAM HERE.

MY ITEM CAME DAMAGED IN THE POST

IF YOUR PRODUCT HAS ARRIVED DAMAGED, PLEASE SEND US IMAGES OF THE DAMAGE SO WE CAN RESOLVE IT. PLEASE SEND ALL DETAILS HERE.

I HAVE RECEIVED THE WRONG ORDER

IF YOU HAVE RECEIVED THE WRONG ORDER, PLEASE DO LET US KNOW HERE, SO THAT WE CAN RESOLVE THE SITUATION.

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