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Frequently Asked Questions
Orders & Payment
We accept all major credit and debit cards including Visa, Mastercard and American Express, as well as Apple Pay, Google Pay, Klarna and Clearpay.
Yes. You will receive an order confirmation email as soon as your purchase is complete. If you do not receive this please check your junk folder or contact us directly.
If you need to make a change to your order please contact us at hello@wylist.co.uk as soon as possible. We will do our best to help however once an order has been dispatched we are unable to make amendments.
All payments made through Wylist are processed securely. We use industry standard encryption to protect your personal and payment information at every stage of the checkout process.
Yes. We offer both Klarna and Clearpay at checkout, allowing you to spread the cost of your order into interest free payments. Simply select your preferred option at the payment stage and follow the steps to complete your purchase.
Shipping & Delivery
UK orders sent via 24 Hour Tracked typically arrive within 1 to 2 business days. Special Delivery arrives within 1 business day. International delivery timescales vary depending on your location and chosen service.
Yes. We ship worldwide. Standard International delivery takes 5 to 10 business days and Express International takes 2 to 5 business days. Shipping costs vary depending on your location.
Yes. Once your order has been dispatched you will receive a confirmation email containing your tracking details so you can follow your order every step of the way.
If your order has not arrived within the expected timeframe please contact us at hello@wylist.co.uk and we will look into it for you straight away.
International orders may be subject to customs duties and import taxes upon arrival in your country. These charges are the responsibility of the buyer and are not something Wylist has any control over. We recommend checking your local customs regulations before ordering.
Authenticity
Every item sold through Wylist is thoroughly checked and verified before listing. We source directly from professional footballers and their families, giving you complete confidence in the origin and authenticity of every piece.
Where original certificates, receipts or documentation are available these will be clearly noted in the listing. If you have a specific question about a particular item please contact us before purchasing and we will provide as much information as we can.
All items on Wylist are sourced directly from professional footballers and their families across the UK and Europe. Every piece has a known and verified origin which is what sets Wylist apart from other resale platforms.
The majority of items on Wylist are pre-loved, however we do occasionally list brand new unworn pieces. Each listing will clearly state the condition of the item so you always know exactly what you are purchasing.
If you have any concerns about an item you have received please contact us at hello@wylist.co.uk within 48 hours of delivery and we will work with you to resolve the matter.
Returns & Refunds
All sales through Wylist are final and we are unable to accept returns or exchanges. We strongly recommend reviewing all product images, descriptions and condition notes carefully before purchasing.
In the unlikely event that an item arrives in a condition that significantly differs from how it was described in the listing please contact us at hello@wylist.co.uk within 48 hours of receiving your order. We will review each case individually and work with you to find a fair resolution.
As all sales are final we are unable to offer refunds for change of mind purchases. If you have any questions or concerns about an item we encourage you to reach out before purchasing and we will be happy to help.
If anything is missing from your order please contact us at hello@wylist.co.uk as soon as possible with your order number and we will investigate and resolve this for you promptly.
You can reach us at hello@wylist.co.uk or via Instagram at @wylistbrand. We aim to respond to all enquiries within 24 hours Monday to Friday.
Consignment
Wylist works exclusively with professional footballers, celebrities and their families. If you are looking to sell your luxury pieces and would like to work with us please get in touch via email or Instagram and a member of the team will get back to you.
We accept luxury and streetwear across mens, womens and kids including clothing, footwear and accessories from all major designer brands. If you are unsure whether we can take a specific item just ask and we will let you know.
We offer both courier collection and personal home collection. You do not need to do anything other than have your items ready. We come to you, collect everything and handle the rest from that point forward.
This varies depending on the item, its condition and current demand. We work hard to achieve the best possible price in the shortest possible time and will keep you updated throughout the process.
Once your items have sold you will receive your payment via bank transfer. We batch payments periodically so that we can maximise the number of sales made on your behalf before processing. Full details will be discussed with you when you begin consigning with Wylist.
Products & Condition
We use a 1 to 5 condition scale. Brand New means the item has never been worn. Lightly Used means worn on very few occasions with no visible signs of wear. Used means minimal signs of wear. Used With Flaws means some notable signs of wear. Satisfactory means the item has been heavily used and shows significant signs of wear. All conditions are clearly documented in the listing.
Yes. If you would like to see more images of a specific item before purchasing please contact us at hello@wylist.co.uk or via Instagram and we will send these over to you.
Where available, measurements are included in the product description. If you need specific measurements for an item that are not listed please get in touch and we will do our best to help.
We stock a wide range of luxury and designer brands including Louis Vuitton, Gucci, Prada, Balenciaga, Dior, Amiri, Off-White, Chrome Hearts, Burberry and many more across mens, womens and kids.
We are unable to reserve items as all pieces are available on a first come first served basis. If you are interested in an item we recommend purchasing as soon as possible as stock is limited and items sell quickly.
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